The University's central IT unit provides end user support for college faculty and staff and is the first point of contact for support requests. However, our department facilitates the college's end user support with central IT when necessary and retains some specialized end user support functions. This includes managing the replacement of college faculty, staff, and lab computers as well as handling specialized technology requests escalated from central IT.
OIT's Technology Help Service Desk is your first point of contact for all technical support issues. Help is available 24 hours, seven days a week by calling 612-301-4357 or emailing firstname.lastname@example.org.
Examples of support that College of Design IT offers under its Operations Management service include:
- Managing replacement of faculty and staff computers in alignment with the College of Design computer replacement policy.
- Serving as a liaison where needed between OIT and the college's faculty and staff.
- Managing CrashPlan licenses for backing up data on faculty computers.
- Addressing incidents escalated from OIT dealing with specialized college technology.