The College of Design's information technology (IT) team supports the college's mission by proactively providing service to its faculty, staff, and students. The IT team strives to add value to the University's centrally-provided IT services while avoiding unnecessary duplication. Where there are needs with no viable central IT service available, the IT team provides innovative and effective solutions to meet the need. The IT team aims to be exemplary with a focus on service. For user support or technology issues, contact the University's central IT unit at 612-301-4357 or at firstname.lastname@example.org.
The IT department offers a broad range of technology consulting services for college faculty, staff, and students. IT staff consult and work with faculty on technology projects to promote research, teaching, creative scholarship, and engagement. The IT department also works with staff to develop and implement technology solutions to improve college business processes. Further, they assist faculty, staff, and students with software and hardware selection and advise on effective use of technology.
Academic Technology Resources
This service supports college faculty, staff, and students by providing technologies and technology-enhanced spaces to support teaching and learning.
Analysis and Development
Under this service, the IT department aims to support and improve the college's current and future business processes. Using business analysis and project management tools and techniques, the IT team analyzes existing or proposed business processes, identifies and evaluates potential solutions, and works with college faculty or staff to develop or implement technology solutions. This service also focuses on leveraging enterprise and user data to facilitate business processes, which includes analytics and use of data for reporting.
The University's central IT unit provides end user support for college faculty and staff and is the first point of contact for support requests. However, the College of Design's IT team facilitates end user support with central IT when necessary and retains some specialized end user support functions. This includes managing the replacement of college faculty, staff, and lab computers as well as handling specialized technology requests sent from central IT.